TERMS AND CONDITIONS

By placing an order through the ZERO CODE website, you agree to the following Terms & Conditions. Please review all product details, size charts, shipping information, and policies carefully before completing your purchase.

1. Orders & Customer Responsibility

Customers are responsible for providing accurate:

  • Product and size selection

  • Quantity

  • Name and contact details

  • Shipping address and PIN code

  • Payment information

Once an order enters processing, production, packing, fulfilment, or dispatch, changes or cancellation may no longer be possible.

2. Shipping & Delivery

  • Estimated delivery time is approximately 10–15 days.

  • Delivery timelines are estimates and are not guaranteed.

  • Delays may occur due to courier issues, weather, holidays, remote locations, operational disruptions, or incorrect customer information.

  • ZERO CODE is not responsible for failed deliveries caused by incorrect or incomplete details provided by the customer.

If tracking shows Delivered but the parcel has not been received, customers must contact ZERO CODE within 12 hours of the delivery timestamp.

3. Returns & Exchanges

ZERO CODE follows a No Change-of-Mind Return Policy.

Returns will not be accepted for:

  • Change of mind

  • Dislike of colour or design

  • Personal preference

  • Incorrect size selected by the customer

  • Fit issues caused by incorrect size selection

Eligible size exchanges may be requested within 10 days of delivery.

A ₹100 logistics fee per product applies to customer-requested size exchanges.

Products returned for exchange must be:

  • Unworn

  • Unwashed

  • Unaltered

  • Free from stains, perfume, makeup, or signs of use

  • Returned with original tags/packaging where applicable

All exchanges are subject to product availability and quality verification.

4. Manufacturing Defects & Wrong Products

Manufacturing defects must be reported within 48 hours of delivery.

A valid, continuous, unedited unboxing video is required for manufacturing-defect claims.

For a verified manufacturing defect:

  • The exchange will be processed free of charge.

  • The ₹100 exchange fee will not apply.

Customers should also contact us promptly if they receive:

  • The wrong product

  • The wrong size sent by ZERO CODE

  • A damaged product

  • A product materially different from the order

All claims are subject to verification.

5. Cancellation Policy

Customers may request cancellation within 24 hours of placing an order.

After 24 hours, cancellation may not be possible if the order has entered processing, production, packing, fulfilment, or dispatch.

Once an order has been dispatched, it cannot be cancelled through the normal cancellation process.

6. Refund Policy

ZERO CODE does not generally provide refunds for customer-initiated reasons such as:

  • Change of mind

  • Incorrect size selection

  • Dislike of design or colour

  • Personal preference

  • Refusal of delivery

For eligible issues, ZERO CODE will generally provide an exchange or replacement instead of a monetary refund, subject to applicable law.

Where a refund is legally required or specifically approved by ZERO CODE, it will be processed through an applicable payment method.

7. Partial COD & RTO

For eligible Partial COD orders:

  • An advance amount may be payable at checkout.

  • The advance amount may be non-refundable for customer-attributable cancellations, refusal of delivery, or Return to Origin (RTO), subject to applicable law.

An order may be marked as RTO if delivery fails due to:

  • Refusal of delivery

  • Customer unavailability

  • Incorrect or incomplete address

  • Incorrect contact details

  • Cancellation requested after dispatch

Repeated customer-attributable RTOs may result in restrictions on future Partial COD eligibility.

8. Fraudulent or Abusive Claims

ZERO CODE may investigate suspected fraudulent or abusive claims, including:

  • False non-delivery claims

  • False defect claims

  • Returning used or different products

  • Manipulated photographs or videos

  • Repeated misuse of refund, exchange, or COD facilities

Where misuse is established, ZERO CODE may restrict future ordering privileges or Partial COD eligibility, subject to applicable law.

9. Customer Support

For all order-related queries, cancellations, exchanges, refunds, shipping issues, or delivery disputes, contact:

WhatsApp — Text Only:
+91 9907163379

Email:
support@zerocodeclothing.com

Phone calls are not considered an official method of submitting support requests.

10. Applicable Law

Nothing in these Terms & Conditions is intended to restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law.

If applicable law provides a mandatory consumer remedy that conflicts with these Terms & Conditions, the legal requirement will prevail.

By completing a purchase from ZERO CODE, the customer confirms that they have read, understood, and accepted these Terms & Conditions and the applicable Shipping, Return & Exchange, Cancellation, and Refund Policies.