CANCELLATION POLICY
We encourage customers to carefully verify their product, size, quantity, address, and payment details before completing an order.
Cancellation Within 24 Hours
- Customers may request cancellation within 24 hours of placing an order.
- Cancellation requests must be submitted through ZERO CODE's official WhatsApp text support or email support.
- A cancellation request is subject to the order's current processing status.
Cancellation After 24 Hours
After the initial 24-hour cancellation window, cancellation may no longer be possible because the order may already have entered:
- Processing
- Production
- Packing
- Fulfilment
- Dispatch
Once an order reaches one of these stages, ZERO CODE may be unable to stop or cancel it.
Why Cancellation May Be Restricted
ZERO CODE works through a third-party fulfilment/drop-shipping model, and certain confirmed orders may be processed specifically against an individual customer's purchase.
Cancelling an order after processing has started may result in:
- Dead stock
- Production costs
- Fulfilment costs
- Logistics losses
Customers should therefore verify all order information carefully before completing payment.
Partial COD Order Cancellation
For eligible Partial COD orders:
- The advance amount paid during checkout may be non-refundable for customer-initiated cancellations after the applicable processing stage.
- This condition remains subject to applicable law.
Cancellation After Dispatch
- Once an order has been dispatched, it cannot be cancelled through the normal cancellation process.
- If the customer refuses delivery or otherwise causes the shipment to return to ZERO CODE, the shipment may be classified as RTO — Return to Origin.
- For customer-attributable RTOs, the applicable Partial COD/advance amount may not be refunded, subject to applicable law.