RETURN AND EXCHANGE POLICY

ZERO CODE follows a No Change-of-Mind Return Policy. We therefore request customers to carefully review the product information, design, colour, specifications, and size chart before placing an order.

No Change-of-Mind Returns

Products cannot be returned solely because:

  • You changed your mind after placing or receiving the order.
  • You no longer require the product.
  • You do not like the design.
  • You do not like the colour.
  • You selected the wrong size.
  • The product does not fit because an incorrect size was selected.
  • You have a personal preference regarding the product.

Customers are responsible for checking the applicable product description, specifications, and size chart before completing their purchase.

Size Exchanges

We understand that sizing issues can occasionally occur. Eligible customers may request a size exchange within 10 days of delivery.

All size exchanges are subject to:

  • Product availability
  • Product condition
  • Quality verification
  • Applicable exchange conditions

A ₹100 logistics fee per product will apply to customer-requested size exchanges.

Condition of Product for Size Exchange

To qualify for a size exchange, the returned product must generally be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from stains
  • Free from perfume or fragrance
  • Free from makeup
  • Free from visible signs of use
  • Accompanied by the original tags and packaging, wherever applicable

ZERO CODE reserves the right to decline an exchange if the returned product does not satisfy the applicable quality and condition requirements.

Size Exchange Process

Approved exchanges follow the process below:

Exchange Request → Approval → Product Pickup → ZERO CODE Facility → Quality Check → Replacement Reshipment → Customer Notification

Please note:

  • A replacement product will not be dispatched before the original product is received and successfully passes the applicable quality check.
  • Replacement is also subject to availability of the requested size/product.
  • Customers will be notified once the replacement has been processed for reshipment.

Manufacturing Defects

Any manufacturing defect must be reported to ZERO CODE within 48 hours of delivery.

WhatsApp — Text Only:
+91 9907163379

Email:
support@zerocodeclothing.com

For an approved manufacturing-defect claim:

  • The exchange will be processed free of charge.
  • The ₹100 exchange logistics fee will not apply.
  • A valid and continuous unboxing video is required for verification.

Unboxing Video Requirements

For manufacturing-defect claims, the unboxing video should:

  • Be continuous and unedited.
  • Begin before the package is opened.
  • Clearly show the original package.
  • Clearly show the shipping label.
  • Show the condition of the product immediately after opening.
  • Clearly demonstrate the claimed defect wherever possible.

If a valid unboxing video is not provided, ZERO CODE may be unable to approve a free manufacturing-defect exchange.

WhatsApp — Text Only:
+91 9907163379

Email:
support@zerocodeclothing.com

Wrong, Damaged or Incorrect Product Received

Please contact us as soon as possible if you receive:

  • The wrong product
  • The wrong size sent by ZERO CODE
  • A product damaged during transit
  • A product materially different from what you ordered

Customers may be asked to provide photographs, videos, an unboxing video, or other supporting information.

All claims are subject to verification before an exchange, replacement, or other applicable resolution is approved.

Unauthorized Returns

  • Please do not send any product back to ZERO CODE without receiving return/exchange instructions from our support team.
  • Unauthorized returns may not be accepted or processed.