REFUND POLICY

ZERO CODE's primary resolution for eligible product-related issues is generally an exchange or replacement rather than a monetary refund, subject to the circumstances of the claim and applicable law.

Non-Refundable Customer-Initiated Reasons

ZERO CODE does not provide refunds for change-of-mind purchases or other customer-initiated reasons, including:

Incorrect size selected by the customer
Personal preference
Dislike of the design
Dislike of the colour
No longer requiring the product
Product not fitting because the incorrect size was selected
Refusal of delivery for customer-attributable reasons

Where an eligible product issue is established, ZERO CODE will generally provide an exchange or replacement rather than a monetary refund, subject to applicable law.

Partial COD / Advance Payments

ZERO CODE does not operate through traditional full Cash on Delivery for applicable orders.

For eligible orders, Partial COD may be offered, under which:

A specified advance amount is paid while placing the order.
The remaining amount is payable according to the payment terms shown at checkout.

Because orders may be processed specifically against confirmed customer purchases, the Partial COD/advance amount is generally non-refundable for customer-attributable reasons, including:

Customer-initiated cancellation after the applicable processing stage
Change of mind
Refusal to accept delivery
Customer-attributable Return to Origin (RTO)
Other customer-attributable circumstances

This remains subject to applicable law.

Manufacturing Defect Resolution

For a genuine and verified manufacturing defect:

The issue must be reported within 48 hours of delivery.
A valid continuous unboxing video must be submitted.
Once the claim is verified, ZERO CODE will process an exchange free of charge.
The ₹100 size-exchange logistics fee will not apply to an approved manufacturing-defect exchange.

Refunds Required by Law or Specifically Approved

Nothing contained in this policy is intended to restrict or remove any consumer right or remedy that cannot legally be excluded under applicable Indian law.

Where: