Refund Policy
REFUND POLICY
Effective Date: 1st December, 2025
Brand Name: ZERO CODE
Website: https://www.zerocodeclothing.com
At ZERO CODE, customer satisfaction is at the core of what we do.
We aim to deliver quality streetwear with a seamless shopping experience.
However, if your order doesn’t go as expected, we’re here to make it right.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
• You have received a damaged, defective, or incorrect item, supported by
a complete unboxing video (without edits).
• The return or exchange request is made within 5 days of delivery.
• The product passes our quality inspection after being returned.
Refunds are not applicable in the following cases:
• Items that have been used, washed, or damaged after delivery.
• Products purchased during sale or clearance events.
• Returns made without proper packaging or missing tags.
• Requests made after 5 days of delivery.
For more details, please refer to our Return & Exchange Policy.
2. Refund Process
Once your return request is approved and the product has been received and
inspected, we’ll initiate your refund.
Refunds will be processed to your original payment method within 7–10
business days after inspection approval.
If you used Cash on Delivery (COD):
• Refunds will be issued via bank transfer or store credit, as preferred by
the customer.
• Our team will contact you to collect the necessary bank details for the
transfer.
3. Refund Timeline
• Prepaid orders: 7–10 business days after product inspection and
approval.
• COD orders: 7–10 business days after bank details are received and
verified.
• Please note that your bank or payment provider may take additional
time to reflect the refund.
4. Partial Refunds (if applicable)
In some cases, partial refunds may be issued if:
• The product shows signs of use not caused by shipping damage.
• The returned item is missing packaging or accessories.
• Only part of a multi-item order was returned.
5. Late or Missing Refunds
If you haven’t received your refund after the mentioned timeframe:
a. Check your bank account or payment app again.
b. Contact your credit card company or payment provider — it may take time
before your refund is officially posted.
c. If you’ve done all this and still haven’t received it, please mail us at: support@zerocodeclothing.com
6. Sale or Discounted Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable and non-exchangeable, unless
damaged or incorrect upon delivery.
7. Contact Us
For all refund-related inquiries, please contact:
ZERO CODE
Email: support@zerocodeclothing.com or whatsapp: +91 9641678070
