PRIVACY POLICY

At ZERO CODE, we respect your privacy and are committed to handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, contact us, or otherwise interact with ZERO CODE.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, place an order, or contact us, we may collect information such as:

  • Name

  • Mobile number

  • Email address

  • Billing and shipping address

  • PIN code

  • Order and purchase information

  • Payment-related information

  • Customer-support communications

  • Exchange, return, refund, or delivery-related information

  • Device, browser, IP address, and website-usage information

  • Cookies and similar tracking information

  • Marketing preferences and interactions with our advertisements

We only seek to collect information reasonably necessary to operate our website, process orders, provide customer support, improve our services, and fulfil legitimate business requirements.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and fulfil orders

  • Confirm and verify purchases

  • Arrange shipping and delivery

  • Provide order and delivery updates

  • Process eligible exchanges, refunds, or cancellations

  • Respond to customer-support requests

  • Verify delivery disputes or product-related claims

  • Prevent fraudulent or abusive transactions

  • Improve our website, products, and customer experience

  • Analyse website traffic and performance

  • Send promotional communications where permitted

  • Display relevant advertisements

  • Maintain business and transaction records

  • Meet applicable legal and regulatory requirements

We do not intend to use personal information for purposes unrelated to those for which it was collected except where permitted or required by applicable law.

3. PAYMENTS

Payments made through the ZERO CODE website may be processed by third-party payment gateways and payment-service providers.

ZERO CODE does not ordinarily store complete card numbers, CVV details, UPI PINs, banking passwords, or similar sensitive payment credentials.

Payment providers may independently collect and process information necessary to complete, authenticate, or verify transactions in accordance with their own privacy policies and security practices.

4. SHIPPING & FULFILMENT PARTNERS

To fulfil and deliver orders, relevant customer information may be shared with:

  • Courier companies

  • Logistics providers

  • Fulfilment partners

  • Shipping aggregators

  • Order-processing partners

Only information reasonably necessary for processing, shipping, delivery, tracking, verification, and related customer service may be shared.

5. THIRD-PARTY SERVICE PROVIDERS

ZERO CODE may use third-party platforms and service providers to operate the website and business.

These may include providers for:

  • Website hosting and e-commerce

  • Payment processing

  • Order fulfilment

  • Shipping and logistics

  • Customer communication

  • Analytics

  • Advertising

  • Marketing

  • Fraud prevention

  • Technology and website functionality

These service providers may process personal information where necessary to provide their services.

Their processing may also be governed by their respective privacy policies and terms.

6. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

  • Keep the website functioning correctly

  • Remember user preferences

  • Understand how visitors use our website

  • Measure website performance

  • Analyse advertising effectiveness

  • Prevent fraud

  • Personalise content

  • Show more relevant advertisements

You may be able to control or disable certain cookies through your browser settings or available cookie-preference tools.

Disabling certain cookies may affect some website features.

7. ADVERTISING & MARKETING

ZERO CODE may use information about website visits, purchases, and interactions to understand customer interests and improve our marketing.

We may work with advertising and analytics platforms to:

  • Measure campaign performance

  • Understand customer behaviour

  • Create relevant audiences

  • Show advertisements that may be more relevant to users

Where required, marketing communications will be sent based on appropriate consent or another permitted basis.

Customers may unsubscribe from promotional email or messaging communications using the available unsubscribe or opt-out method.

8. WHATSAPP, EMAIL & CUSTOMER SUPPORT

When you contact ZERO CODE through WhatsApp, email, or another official support channel, we may retain the communication and related information for purposes including:

  • Responding to your request

  • Verifying your identity or order

  • Resolving disputes

  • Processing exchanges or refunds

  • Preventing fraud

  • Maintaining customer-service records

Please avoid sending unnecessary sensitive personal or financial information through customer-support channels.

9. HOW WE SHARE INFORMATION

ZERO CODE does not sell customers' personal information as a standalone business activity.

Personal information may, however, be shared where reasonably necessary with:

  • Payment providers

  • Logistics and courier companies

  • Fulfilment partners

  • Website and technology providers

  • Marketing and analytics providers

  • Professional advisers

  • Fraud-prevention providers

  • Government, regulatory, or law-enforcement authorities where legally required

Information may also be disclosed where reasonably necessary to protect ZERO CODE, our customers, or others against fraud, misuse, security threats, or unlawful activity.

10. DATA SECURITY

ZERO CODE takes reasonable organisational and technical measures intended to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

However, no internet transmission, website, database, or electronic-storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account, device, passwords, OTPs, and payment information.

11. DATA RETENTION

We may retain personal information for as long as reasonably necessary for purposes such as:

  • Completing orders

  • Providing customer support

  • Maintaining transaction records

  • Resolving disputes

  • Preventing fraud

  • Fulfilling accounting or taxation requirements

  • Meeting applicable legal obligations

When information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.

12. YOUR PRIVACY RIGHTS

Subject to applicable law, customers may have rights concerning their personal information, including the ability to request:

  • Information about personal data being processed

  • Correction of inaccurate information

  • Updating of incomplete information

  • Erasure of eligible personal information

  • Withdrawal of consent where processing is based on consent

  • Assistance regarding a privacy-related grievance

Certain information may need to be retained where necessary to complete existing orders, comply with legal requirements, prevent fraud, establish or defend claims, or fulfil other lawful purposes.

Withdrawal of consent does not affect processing that occurred lawfully before consent was withdrawn.

13. ACCURACY OF INFORMATION

Customers are responsible for ensuring that the information provided to ZERO CODE is accurate and up to date.

If your:

  • Name

  • Mobile number

  • Email address

  • Shipping address

  • Or other relevant information

changes, please contact us where an update is required.

14. CHILDREN'S PRIVACY

ZERO CODE's website and products are primarily intended for customers capable of entering into valid purchases under applicable law.

Where a customer is below the age at which they may independently provide valid consent or enter into a transaction, involvement of a parent or lawful guardian may be required in accordance with applicable law.

We do not knowingly seek to collect children's personal information in circumstances where doing so would violate applicable law.

15. THIRD-PARTY LINKS

Our website may contain links to external websites, social-media platforms, payment providers, or other third-party services.

ZERO CODE does not control the privacy practices of independent third parties.

Customers should review the privacy policies of those services before providing personal information to them.

16. LEGAL DISCLOSURE

ZERO CODE may disclose information where reasonably necessary to:

  • Comply with applicable law

  • Respond to a lawful government or regulatory request

  • Enforce our Terms & Conditions

  • Investigate fraud or suspected misuse

  • Protect our legal rights

  • Protect customers or other individuals

  • Address security incidents

17. CHANGES TO THIS PRIVACY POLICY

ZERO CODE may update this Privacy Policy periodically to reflect:

  • Changes to our services

  • Changes in technology

  • Changes to business operations

  • Changes in third-party services

  • Applicable legal or regulatory requirements

The updated version may be published on this page together with a revised Last Updated date.

Customers are encouraged to review this Privacy Policy periodically.

18. CONTACT US

For privacy-related questions, requests, corrections, or concerns, please contact:

ZERO CODE Customer Support

WhatsApp — Text Only:
+91 9907163379

Email:
support@zerocodeclothing.com

Please include sufficient information for us to identify and appropriately review your request.

By using the ZERO CODE website, placing an order, or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Nothing in this Privacy Policy is intended to limit any privacy or consumer right that cannot legally be excluded under applicable Indian law.